In December 2015 our son Trevor, who was diagnosed with autism at age 5, graduated from Arizona State University with a degree in Film and Media Studies. Despite the challenges and all of the change Trevor endured in his college experience, he graduated with a 3.5 GPA with very little assistance. He also experienced living by himself, living with nice and not-so-nice roommates, internships, and a summer job as a photographer at a boys camp in North Carolina. He gained a tremendous amount of life experience and learned a ton about himself as a person. His graduation in December put an exclamation point on a very rich college experience. But college is only one race in the marathon called life; his next race - employment - was yet to start. <read more>
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In 2004, my wife Patty and I decided to team homeschool our autistic son because we knew he would need more help as he entered middle school. I had spent 20 years in corporate America, working for both Accenture and Microsoft, but in the Fall of 2004, I became his part-time math and science teacher, spending the remainder of my time doing business consulting and writing books.
Up to that time I always had either a client or office to go to. With the change to homeschool teacher/author/consultant, I now had no place to go each day. My office was either our playroom where we homeschooled, our home office, or local coffee shops. It was definitely an adjustment and I learned a lot about how to be effective without going to a workplace. Now I can’t imagine it any other way. In 2020, millions of people were quickly forced into working from home. When I started working from home sixteen years earlier, I had the benefit of preparing for my new life—a stark difference from those who suddenly found themselves in work-from-home mode with little warning or preparation. Some aspects of 2020 versus 2004 were easier and others harder, for example, the collaboration tools available in 2020 were simply non-existent in 2004. But the bottom line is the changes were massive and required significant adjustments. In my 16 years of not having an office I experienced a lot of bumps and bruises to get into an effective work/life rhythm. Key to my learnings was the need to enforce greater self-discipline about:
It’s those bumps and bruises that I want to help others avoid in shifting to a sustainable work-from-home lifestyle, which I have boiled down into five lessons:
For many, working from home may be a long-term if not permanent reality. Consider these five lessons to help you design a sustainable and satisfying work-from-home lifestyle.
Lonnie Pacelli along with his wife Patty created the Six-Word Lessons series. He is the author of Six-Word Lessons for Project Managers, Six-Word Lessons to Avoid Project Disaster, and Six-Word Lessons for Dads with Autistic Kids. See more at lonniepacelli.com.
In a recent phone call I told the CEO of my insurance brokerage that after being a loyal customer for 15 years I had moved all my business to other providers. Given our long-standing relationship, I felt I owed him an explanation; not because I wanted to see someone fired, but because I wanted him to know my reasons for leaving so he could put any lessons learned to use.
It started about seven years ago when the person assigned to my business insurance seemed to lose interest in me. He wasn’t on top of my renewals, made me do work that he could have done for me, and didn’t competitively bid my insurance. I moved all of my business insurance to another agency. A similar issue happened in the past year with my personal insurance; I simply didn’t feel that I was important to my agent. The final nail in the coffin came when my bank notified me that my homeowners’ insurance had lapsed two months earlier without any notification from my insurance agent. I then reached out to another agency, who quickly bound coverage for me at 10 p.m. on a Saturday evening. While the CEO of the original brokerage wasn’t happy that I moved my insurance business elsewhere, he was grateful I took the time to calmly and constructively give him feedback. We ended the call on a very cordial note, and I am confident that if we ever ran into each other at a coffee shop we’d shake hands and exchange regards. I open with this story because for years I considered him and the agents at his company as trusted advisors. I openly shared my personal and business goals with them and believed they advised with my best interests at heart. But after a time I realized I didn’t feel important to them, and my personal and professional interests were no longer their primary concern. The people who were at one time my trusted advisors now had exactly none of my business. So what’s a trusted advisor? In my four decades in business I’ve boiled it down to six crucial principles:
Being a trusted advisor isn’t something clients (regardless of whether they’re internal or external to your organization) automatically grant; it takes a track record of demonstrating these six principles through actions that elevate someone to trusted advisor status. Following are six crucial lessons I’ve learned about what it takes become and continue as a trusted advisor:
Becoming a trusted advisor is something that’s earned through behaviors and actions and can be quickly stripped away if taken for granted. Keep these lessons in mind to help you not just attain trusted advisor status, but keep it.
Lonnie Pacelli along with his wife Patty created the Six-Word Lessons series. He is the author of Six-Word Lessons for Project Managers, Six-Word Lessons to Avoid Project Disaster, and Six-Word Lessons for Dads with Autistic Kids. See more at lonniepacelli.com.
Some time back I was in a meeting with a project manager who presented the status on his troubled project to the project sponsor and other executive stakeholders. This project was of high interest to the sponsor and stakeholders as they were depending on its successful completion to make some major changes in their respective organizations. The project sponsor asked the project manager a very straightforward question:
Why is the project slipping? The project manager went into a long, meandering monologue. The sponsor interrupted and asked the question again. More meandering from the project manager. Seeing the sponsor and other stakeholders’ growing frustration, the project manager’s boss stepped in and said they needed to do more homework and would come back the next day better prepared. The next day, the project manager’s boss presented the status and answered questions--along with a new project manager. Through my career I’ve seen (and been in) plenty of situations where an exec’s (who I will refer to as “the asker”) questions were met with evasive responses. It could be that the person being asked (“the askee”) didn’t want to admit not knowing something or be proven wrong. The askee would then, as we liked to say in the consulting world, “tap dance” to attempt any response that might satisfy the asker. More often than not, the asker would grow frustrated with the evasiveness. This led me to the following hypothesis:
If an asker asks a question, the asker expects a direct answer.
When an askee is evasive, the askee leaves it to the asker to make up his/her own answer. The askee has not only damaged his/her credibility, but now has to change the asker’s perception of the answer.
While my focus is in executive interaction, the same principle applies to other relationships like spouses or business partners. When an askee is evasive, the asker makes up his/her own answer, and the askee now has to dig out of a hole to reestablish credibility and set the record straight.
Need to build your answering skills? Keep the following eight tips in mind:
This bears repeating: the consequences of evasive answers not only means the asker makes up his/her own answer, it also harms the askee’s credibility. Give straight answers and control the narrative.
Lonnie Pacelli along with his wife Patty created the Six-Word Lessons series. He is the author of Six-Word Lessons for Project Managers, Six-Word Lessons to Avoid Project Disaster, and Six-Word Lessons for Dads with Autistic Kids. See more at lonniepacelli.com
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Ahh, social media. Where from the comfort of your living room you can make your point known to millions of people. People and businesses have grown from being virtual unknowns to worldwide phenoms (think “Gangnam Style”) thanks to social media. Then there are those who fell from grace like a lead balloon (think Roseanne Barr, Anthony Weiner, or Paula Deen) because of social media. Both the rises and falls can happen swiftly and without advance warning. Sadly, it doesn’t even have to be true. Fake news travels just as fast as the truth. It just has to be tantalizing. It also doesn’t even have to go viral; a handful of viewers can see something that will alter their opinions of the person posting.
That viewer could be your current or future boss, customer, or business partner. Before I go any further, I want to be very careful to treat this topic with respect and not take sides on any political, religious, or social issue. My goal is to shine a light on social media and how it could impact your professional livelihood, not to tell you a point of view is right or wrong. Let’s pretend you are a businessperson who would like me as a customer. You and I have met for coffee several times and we seem to hit it off. You friend me on Facebook, wanting to get to know me better to understand how you could help solve my business problems and earn my trust in a business relationship. After we become connected on social media, I see very passionate posts from you mocking a point of view that I hold and telling people like me that we must be idiots to support such a heinous position. You then say something like, “If you believe in <fill in the blank> then unfriend me now!” As your prospective customer, I am confused by how someone who is so nice face to face (Dr. Jekyll) can be so venomous on social media, even giving an ultimatum (Mr. Hyde). I ultimately decide to not do business with you, not because you hold a particular point of view, but because you berate others who believe something different. In looking at the above scenario, there are a few business relationship guiding principles that seem to go out the window with many on social media:
I want to illustrate this last point. Imagine walking into a car dealer and the salesperson greets you at the door. You tell him you want to buy a car and he asks you what you’re currently driving. You take him out to your car and he proceeds to tell you how ugly the car is and what a fool you are for driving such a repulsive vehicle. Do you view this person as credible and want to buy a car from him? I’d venture to say not a chance. Yet this is what I see over and over again on social media. People rip other points of view to shreds and berate all who believe in those views, rather than simply extolling the positive benefits of their own view. When you post on social media, keep the following five takeaways in mind:
No argument that social media is a critical tool for advancing your point of view and building your business and professional platform. Just avoid being an in-person Jekyll and social media Hyde.
Lonnie Pacelli along with his wife Patty created the Six-Word Lessons series. He is the author of Six-Word Lessons for Project Managers, Six-Word Lessons to Avoid Project Disaster, and Six-Word Lessons for Dads with Autistic Kids. See more at lonniepacelli.com
Bill was a newly appointed project manager over a mission-critical systems development initiative. Ann, Bill’s boss, trusted Bill to lead the initiative and gave him the latitude he needed to execute without getting in his way. While the two worked well together, they did struggle in one area: decision-making. They had several instances where Ann was surprised by key decisions Bill made but didn’t inform Ann. Bill also didn’t benefit from Ann’s experience on several issues and made uninformed decisions that hurt the project. Ann asked Bill to include her more on decisions, but Bill took that as him needing to come to her on decisions he could have made on his own. Bill grew frustrated with his perception of Ann micromanaging him, whereas Ann just wanted to ensure she was in the loop on key decisions. The project ultimately got done, but not without a lot of friction between the two.
Friction that could have been avoided. Key to a leader who empowers followers is the ability for the follower to make decisions without always having to ask the leader for permission. When done well, the follower is able to execute more nimbly and with greater ownership. When done not so well (as the case above), both the leader and follower are likely to be frustrated by missteps, poor communication, and potentially damaging decisions that were made without enough information. I’ve learned through doing this wrong so many times that there are four degrees of decision-making where the leader and follower agree as to the amount of guidance and input provided in decision-making. The degrees, or what I like to refer as guard rails, are as follows:
By creating four distinct decision-making categories, it acknowledges not just the extremes (get approval and don’t inform), but also acknowledges there are some decisions where a leader should provide input into a follower’s decision (seek advice) as well as those decisions where the leader should be kept in loop on the decision (inform only). By slotting types of decisions into these four categories, both the leader and follower are better aligned on the decisions being made and the degree of involvement the leader should have in the decision.
In defining decisions under each guard rail, it’s important to keep a couple of things top of mind:
To successfully implement guard rails, leaders need to do the following:
Take the time up front to get clarity on decision-making expectations using guard rails. It will help reduce friction between the leader and follower and promote a more healthy empowering relationship.
Lonnie Pacelli along with his wife Patty created the Six-Word Lessons series. He is the author of Six-Word Lessons for Project Managers, Six-Word Lessons to Avoid Project Disaster, and Six-Word Lessons for Dads with Autistic Kids. See more at lonniepacelli.com.
This is part two of How an Autistic Child has Changed a Career…For the Better
In 2006 I wrote of Patty’s and my decision to homeschool our son Trevor to help provide a learning environment more conducive with his autism. It’s now twelve years later and time to write about how things worked out. Trevor started seventh grade with a customized schooling plan. Patty focused on arts and language and I focused on math and science. He also attended a homeschool-assisted school which provided English and math classes and attended a science class at the middle school he would have normally attended. The curriculum plan was designed by Patty and me along with Trevor’s school counselor. It was a hybrid of homeschooling and traditional schooling which we felt gave Trevor the best likelihood of success. Trevor’s counselor was completely awesome in working with us and putting Trevor’s well-being first. The blended teaching worked very well in seventh grade, but we also noticed that Trevor wasn’t getting enough peer socialization. In eighth grade we decided to start the process of mainstreaming him back into the public-school system. Patty continued focus on arts and language and math and science topics were now being provided by Trevor’s middle school. I like to joke that I was fired as a homeschool teacher and that my wife and son did the firing. In reality the mainstreaming was the right answer because it allowed him to get needed socialization through spending more time at school while also giving him some additional 1:1 focus through homeschooling. In ninth grade we felt Trevor was ready to be fully mainstreamed into the public-school system. While we packed up our homeschool materials, our involvement with Trevor’s schooling and socialization growth was still strong.
Ninth through 12th grade brought some high points but also brought a lot of struggle. Trevor was bullied and made fun of by many other students who took advantage of his autism. He had difficulty telling the difference between kids mocking him versus being a friend. Because he was behind his peers in his social interaction skills, he would say and do things that weren’t appropriate. He did have a few close friends who were genuine in their friendship, some of which he is still friends with today. One bright spot through high school was Trevor’s involvement in drama club. He participated in many performances both on stage and behind the scenes. The drama club was his “clique”, and while some in the club took advantage of Trevor’s autism, many accepted and looked out for him.
Trevor graduated from high school in 2011 with plans to go to college. Feeling that the jump from high school to a large university would be too drastic for him, he attended a local junior college for two years while living at home. He had developed a love for movies and photography, so he decided to major in film studies with an emphasis in photography. These two years were foundational for Trevor’s growth in that he continued to progress academically while also allowing him to work on socialization and adaptation skills. In his sophomore year he decided he wanted to transfer to a four-year university majoring in film and media studies. His decision on where to go was an outstanding example of decision making through empirical data analysis and pros/cons articulation. He developed a visibility board with a number of decision criteria including offering of major, closeness of family, and church offerings. He narrowed his choice down to two colleges, Central Washington University and Arizona State University, both of which meant he would be living away from home. He ultimately decided on Arizona State, comfortable through his analysis that this was the best option. It was also during this time that Trevor wrote about his experiences growing up with autism in Six-Word Lessons on Growing Up Autistic. In August 2013 we took Trevor to the ASU Tempe campus, helped him set up his dorm room, and left him to start his junior year of college. While it was a bit unnerving being a thousand miles away from him, we had peace in knowing there were a number of family members in the area including Trevor’s big sister Briana who was now a nurse in nearby Scottsdale. His last two years of school were those of tremendous growth. He had to figure out a lot of things on his own, make new friends, and be responsible for his own studies. Fortunately, he plugged into a church group that was walking distance from ASU. He fit in like a glove and the church group was a high point of his time at ASU. He got to experience living and dealing with roommates, most of which he felt were too immature for him. We got several problem calls when he lost his wallet, had computer problems, or was having difficulty coping with some situations. He graduated from ASU in December 2015 Cum Laude with a degree in Film & Media Studies. His post-college life was filled with a lot of anxiety. Now he was out of school and it was time to support himself. He didn’t have a job upon graduation, so Patty and I decided to hire him into our company as our Media Director. He was employed by us for 17 months where we got to help him build good work habits. We instituted a monthly review process called “dones” where at the beginning of the month he would lay out what he would have done by the end of the month, which we would then review at the beginning of the next month. It was an outstanding process in that all three of us were aligned as to what he needed to do, and he was held accountable for getting things done. In July 2017 Trevor was hired by Northwest Center where he splits his time between facilities management and marketing. His marketing assignments have been fruitful, including being interviewed by two local TV news stations. Today Trevor is 26. He lives on his own in a condo we purchased for him along with two other tenants on the autism spectrum. He pays rent, he manages his own money, he is as self sufficient as any 26-year-old. He’s still got some challenges that he’ll continue to have for the rest of his life. He’ll always need someone else to help coach him through situations. It was a lot of hard work on all our parts, but Patty and I are excited about his future and are grateful that we were in a position to help Trevor.
Lonnie Pacelli along with his wife Patty created the Six-Word Lessons series. He is the author of Six-Word Lessons for Project Managers, Six-Word Lessons to Avoid Project Disaster, and Six-Word Lessons for Dads with Autistic Kids. See more at lonniepacelli.com.
Have you resolved not to resolve this year because setting goals just hasn’t worked well for you in the past? Did you set goals for 2020 that you weren’t able to achieve, given how the year unfolded? Selecting one goal for the start of the year is a good start (it allows you to channel time, energy and efforts in a focused way), but just setting the goal is really about having an intention. What you do or don’t do from there will determine your outcome. It has been said before that an intention with no action is just a dream. Dreams aren’t bad, but if we want to turn them into reality, we need to pair them with action. Desire and determination are a good place to start, but motivation (your “why”), a specific action plan to which you are committed, and some accountability will get you a lot farther towards and ultimately to your destination. Know Your Why Once you’ve settled on your one goal, think hard about why you want to achieve that goal. What will success in the area you’ve selected do for your life, your relationships, your business, health, finances or anything else you hold as valuable? The answer to this is typically your motivation for moving forward. Visualize success. Consider posting pictures, words, or some other visual trigger to remind you about your goal, what success looks like, and what you’ll feel, see, have, or be able to do once you achieve the goal. Make reviewing this vision board, affirming statement, or other visual a part of your morning routine. Focus your mind on what you want and why you want it each and every day to help you focus on the steps you’ll need to take for success. Create an Action Plan Be very specific about what you want; set a SMART goal. Then start plotting a course backwards from your end goal. What do you need to do to achieve this? Write down all the steps, big or small, that you need to take to achieve your goal. Consider how much time you’ll need for each step. Flushing out the steps involved is important for a number of reasons:
Embrace Accountability Tell co-workers, trusted advisers, friends and others in your personal and professional network what you’re up to. Tell a number of people, or enlist an Accountability Partner. Share with them your goal, your “why” and your action plan. Ask them to help hold you accountable. When we commit to something publicly, we are much more likely to follow through, because we know someone we have told, may ask us about our progress or our success. Instinctively we want to please, so while you are not completing your goal for anyone other than yourself, you will be motivated to have positive things to share with those who are in the know. Consider setting up a regular time that you’ll “report in” on your progress; weekly, for example. This ensures that you don’t go too long without addressing challenges you may face, fessing up to inaction, or celebrating your small wins along the way. Debbie Rosemont, Certified Professional Organizer and Productivity Consultant, started Simply Placed, in 2003 to help clients increase productivity, maximize efficiency and bring balance and control into their work and lives. Simply Placed associates work with individuals and businesses to create effective organizational systems, clear clutter, successfully manage time, focus on priorities and achieve goals. They help people work smarter, not harder, to increase their bottom line and peace of mind through consulting, hands-on organizing, and group training. They can be contacted at 206-579-5743 or info@itssimplyplaced.com.
English Channel swimmer, public speaker and communication strategist, Kate Nugent Curtis has been helping business executives succeed for over 20 years. Founder of Communication Tactics and Grounded in Strength, Kate applies the principles of athletic success to push performance both in and out of the conference room. She is the author of Six-Word Lessons for Strength-Based Business Success. Many people are being asked to temporarily work from home, if possible, during the current COVID-19 outbreak, and some are choosing to do so voluntarily. Working from home does have its benefits, including no commute, the ability to wear pajamas “to the office”, and being a little more flexible in your schedule. However, it also comes productivity challenges. With several schools being closed and kids also home, some people might fall into the trap of it feeling like a “weekend” or holiday. But most people still have work deadlines to meet and projects to complete. If you are prone to procrastinate, struggle with staying focused or have trouble sticking to a routine or schedule, we have some strategies that can help you get over these hurdles and get your priority work done from wherever you may be.
It is also important that you plan breaks to step away from your work at regular intervals. For example, take a half hour a couple times each day to get outside for some fresh air and take the dog for a walk around the block – it’s a win/win for you and for the dog! Remember the same good practices you use at your office for how often you are checking text messages, social media and the stock market. Once you finish your priority work for the day, leave “the office”. Remember to maintain work/life harmony and not work past your usual hours just because your office is just down the hall. Shut down your computer and spend some extra time when you would otherwise be commuting to connect with your family in whatever way is meaningful for them and for you. And remember, working from home doesn’t mean you need to live in total isolation (unless you are under quarantine). If everyone is healthy, you can still meet up with your work team in small groups, if necessary, or get together outside for a hike and some team building time in nature. Just be sure to practice smart habits like good hand-washing and consider alternate greetings to shaking hands. Debbie Rosemont, Certified Professional Organizer and Productivity Consultant, started Simply Placed, in 2003 to help clients increase productivity, maximize efficiency and bring balance and control into their work and lives. Simply Placed associates work with individuals and businesses to create effective organizational systems, clear clutter, successfully manage time, focus on priorities and achieve goals. They help people work smarter, not harder, to increase their bottom line and peace of mind through consulting, hands-on organizing, and group training. They can be contacted at 206-579-5743 or info@itssimplyplaced.com. |
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